Warranty & Returns
CHANGE OF MIND POLICY
At Inkdly, we pride ourselves on our quality products and fantastic customer service, which ensures your Inkdly shopping experience is a great one!
We are happy to offer you a return for change of mind on most pre-designed marketplace items, full price and reduced merchandise. The following change of mind timeframes apply:
- Online (National & International): 45 days from order placement
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all included accessories.
EXCEPTIONS TO OUR CHANGE OF MIND POLICY
Our change of mind policy does not apply to any customized or personalised merchandise:
- Inkdly Personalisation; Personalised items cannot be returned for a refund or exchange for change of mind. This includes Custom branded, Initialled, or Custom designed products. As you can understand these were created uniquely for you!
ORDER CANCELLATIONS & AMENDMENTS
Unfortunately, we are unable to cancel or make any amendments to an online order after it has been placed.
Amendments may include but are not limited to:
- Change of delivery address
- Change to colours and sizes
- Adding or removing items
- Applying discounts or Rewards
- Full order cancellations
- Please ensure all details provided are full and correct at the time of order placement.
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
If our customer service team are unable to review any worn or used items via email all items must be physically returned via mail to be processed, in accordance with the process detailed in our returns section.
RETURNING YOUR PURCHASE
National & International purchases: For all International orders, please return your order to the 'INKDLY Return Address” so our online returns team can process it.
Inkdly Return Address
*For Australian & International Orders:
INKDLY ONLINE RETURNS
PO BOX 4035
- Ensure your return parcel is securely packaged and both sender's address and INKDLY online return address are clearly displayed on the outside of the parcel. We recommend sending your return back by registered post as INKDLY will not be liable for any return parcels lost in transit.
- When returning or exchanging a faulty, damaged or incorrectly described item, Inkdly will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Inkdly prior to sending goods back to us. Should you need further assistance regarding this process, please contact INKDLY Customer Service.
- Allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
- Refunds will be processed using the original tender/payment process type.
- For all exchanges we will refund any returned merchandise back to your original tender type. A new order invoice will be created for the exchange request and you can select your preferred payment option. You will be notified of your new order information via email.